Shipping and Delivery

How much does delivery cost? Can I ship abroad?

We offer Free Standard Delivery in the U.K using Royal Mail 2nd Class postage. This excludes Gift Sets and Bundles. If you require faster shipping please email us at glowelements@gmail.com and we will do our best to accommodate your needs.

 

Please note that the shipping costs for International Shipping will vary and will be shown at checkout. Glow Elements is not responsible for any additional costs that are not included in the item price or shipping cost, such as import duties, taxes, and charges. These charges are the buyer's responsibility.

Please note that as all of our products are made by hand, dispatch time can vary between 1-3 days. We do our best to post orders as soon as possible.

If you are out when Royal Mail attempt to deliver your parcel, they should leave you a ‘Something for You’ card to collect the parcel from your local sorting office or rearrange delivery.

 Please note we are unable to deliver on Bank Holidays and any Public Holidays will affect your expected delivery date.

International Buyers – Please Note: 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase/delivery.

We ship worldwide using Royal Mail to the point of international transit where it will be handled by your local or national postal service.
 

At the point of international transit, the item cannot be tracked using the Royal Mail Track and Trace and is the responsibility of the local or national postal service.


Please note that any customs charges are the responsibility of the customer.

How long will it take to receive my order?

We make all of our pieces by hand, and do our best to turn orders around as quickly as possible, typically within
3-5 working days. If you need something by a specific date or would like to expedite shipping, please make sure to email us before purchasing at glowelements@gmail.com. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

For information on returns, care instructions, and other FAQ please click here

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Glow Elements Ltd | United Kingdom

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